How to file an online complaint as a Consumer?


A consumer is a person who buys a product or avails the services either for himself or for his workplace. Now there can be a possibility that you did not like the product or service and you want to file a complaint regarding the same, what will you do?

Here, in the following article, we will embody few ways through which you can file a complaint.

Now complaint can be filed in 2 ways:

  • You can go to the concerned Consumer Court with all the necessary documents and lodge the complaint.
  • You can file the complaint online through following steps:
  1. Login to the website: The government has created a portal for consumer’s complaint called Consumer Online Resource and Empowerment Centre This website is run by the Consumer Co-ordination Council supported by the Department of Consumer Affairs, Government of India.
  2. Registration Process: If you wish to file the complaint as a consumer you need to register yourself on the site. Fill the form will all the necessary details like your name, address, phone number etc. so that your user id can be created.
  3. Filing the complaint: The complaint system has a drop-down for a menu of various sectors, segments, and brands that are inclusive of all registered brands with the Department of Consumer Affairs. While filing the complaint, one has to mention person involved and upload all the supporting documents for the same.
  4. Status of the complaint: Once the complaint is filed one can check the status of the complaint meanwhile it is resolved.

Points to Remember:

  • One can file multiple complaints using same user id created while filling the form.
  • Complaint can be filed in both languages Hindi and English.


Note – Please note that the above article is for education purpose only. This is based on our interpretation of laws which may differ person to person. Readers are expected to verify the facts and laws.


  1. I booked and cancelled my flat , builder dhanraj complex, patna, star India construction co. and paid rs one lakh, but not refunded till yet.

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